The value of effective communication is well recognised in the provision of written information about the law and its mechanisms. So is the importance of procedural fairness, including perceptions by court users that they have been treated with respect. Less well understood in the Australian context is the role that verbal communication plays - not only in the experience of its users, but their ability to comply with the law. Drawing on a range of Centre for Innovative Justice (CIJ) projects, Director Rob Hulls will highlight lessons from work to increase compliance with family violence protection orders, as well as research regarding the experiences of criminal justice system users with an Acquired Brain Injury (ABI).   Exploring common themes, Rob will highlight the way in which ‘listenability’ has a crucial role when compliance with the law is involved. Going beyond comprehension to communication which mitigates the effects of stress and other impairment, ‘listenability’ becomes vital to access to justice and community safety. Outlining findings from further research in this area, the CIJ will seek to use this work to help users of the justice system navigate its complexities and comply more effectively with the law.