Photo: Rob Suisted
"It’s the greatest expense you don't know you have". http://www.rswarren.com/index2.php (accessed 08/24/2016)
How often do you have to deal with confusion in your workplace?
Confusion is found in legislation, websites, emails, utility bills and payslips. It drains resources and productivity. Knowing the cost is a starting point for tackling the often hidden (and accepted) problem of confusion.
You will learn how confusion creates variance in an organisation resulting in missed targets.
This interactive workshop will discuss common causes as well as the effects of confusion. A methodology for quantifying the cost of confusion in the workplace will be presented. Given a specific scenario, you will have the opportunity of calculating the cost of confusion in a professional work environment. You will be asked to do some calculations so please bring a calculator.